Product Returns
Easy and hassle-free returns within 30 days
30-Day Return Guarantee
We want you to be completely satisfied with your purchase. If you're not happy with your product, you can return it within 30 days for a full refund, no questions asked!
How to Return Your Product
Contact us at [email protected] or call +254 725 933 333 with your order number and reason for return.
We'll provide you with a return authorization (RA) number and detailed shipping instructions within 24 hours.
Pack the item securely and ship it back to us. Free return shipping on orders over Ksh 10,000.
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Return Conditions
- ✓ Product in original, resalable condition
- ✓ All packaging and documentation included
- ✓ Return within 30 days of purchase
- ✓ No signs of heavy use
- ✓ Defective items accepted anytime
Non-Returnable Items
- ✗ Items showing heavy use or damage
- ✗ Items used professionally/commercially
- ✗ Items purchased as final sale
- ✗ Items without original packaging
- ✗ Opened electrical items (except defective)
Full Refund Guaranteed
Get 100% of your money back on qualifying returns. No deductions.
Free Return Shipping
Free return shipping on all orders over Ksh 10,000. We cover the cost.
Fast Processing
Refunds processed within 5-7 business days of item receipt and inspection.
Expert Support
Our team is available 24/7 to answer any questions about returns.
Return Address
Hezsey Safety
Suppliers
Ruby Mall Building
Charles Rubia Lane, Shop UG10
Nairobi County, Kenya
RA#: [Your Return Authorization
Number]